Introduction

At StepMate, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit stepmate.shop, place an order, or contact us for support. We handle your data transparently and in accordance with applicable laws, including CCPA and GDPR requirements.

Information We Collect

We collect only the information needed to process your orders, deliver your products, and provide reliable customer support.

Personal Information You Provide Directly:

• Contact Details: Your name, email address, and phone number.
• Shipping and Billing Details: Your shipping address and billing address.
• Order Information: The products you purchase, your order history, and any messages you send to our support team.
• Payment Confirmation: We receive confirmation that your payment was successful. We do not store your full credit card numbers, CVV codes, or banking details on our servers.

Information Collected Automatically:

• When you browse our website, we may automatically collect technical information such as your IP address, browser type, device information, operating system, time zone, referring URL, and browsing activity. This helps us improve our website and prevent fraud.

How We Use Your Information

We use your personal data strictly for legitimate business purposes, including:

• Processing, fulfilling, and shipping your orders.
• Sending you order confirmations, tracking updates, and delivery notifications.
• Responding to your customer service inquiries and support requests.
• Preventing fraud and maintaining website security.
• Complying with tax, accounting, and legal requirements.

Payment Security

Your payment security is a top priority. All transactions on stepmate.shop are encrypted using 256-bit SSL technology to protect your information during checkout.

We do not store your full credit card details, debit card numbers, or banking information on our systems. All payments are processed through PCI-DSS compliant third-party payment gateways, such as PayPal and Stripe. We will never ask you to send sensitive payment information through regular email or chat.

How We Share Your Information

We value your trust and do not sell, rent, trade, or lease your personal information to third parties for marketing or advertising purposes. Your data is yours, and we protect it.

We only share essential information with trusted service providers necessary to operate our business:

• Logistics and Delivery Partners: We share your name, shipping address, and phone number to ensure your order reaches you.
• Payment Processors: We share transaction details to authorize and process your payment securely.
• IT and Hosting Providers: They help us maintain secure website operations and database management.

All our third-party partners are contractually obligated to handle your information securely and only for the specific services we request.

Cookies

We use functional cookies to ensure our website works correctly, such as keeping items in your shopping cart and remembering your preferences during checkout. For detailed information about how we use cookies, including performance, functional, and targeting cookies, please review our separate Cookies Policy. You can also manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect certain website features.

Data Retention

We keep your personal and order information only for as long as necessary to fulfill your orders, maintain proper accounting and tax records, resolve disputes, and comply with legal obligations. When your data is no longer required, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you have specific rights regarding your personal information. These include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to Opt-Out: Request to stop receiving non-essential communications or opt out of certain data processing.

To exercise any of these rights, simply contact us at support@stepmate.shop, and we will respond promptly.

Children’s Privacy

Our website and products are intended for general adult audiences. We do not knowingly collect or request personal information from children under the age of 18. If we become aware that we have collected such data, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our operations, legal requirements, or industry standards. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our support team.