Introduction

These Terms & Conditions govern your use of the StepMate website and your purchase of products from our store. By using our website or placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website or place an order.

Acceptance of Terms

By accessing our website and making a purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between you and StepMate.

Business Identification

Business Name: StepMate
Business Email: support@stepmate.shop
Business Address: 1222 S Westgate Ave apt 201, Los Angeles, California 90025, United States

Products and Pricing

• We make every effort to display accurate product descriptions, images, colors, and pricing on our website.
• Colors and images are shown for illustrative purposes and may vary slightly depending on your screen settings.
• We reserve the right to update product prices without prior notice. The final price will always be displayed at checkout.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund to the original payment method.

Orders and Acceptance

• When you place an order, you are making an offer to purchase the products in your cart.
• Order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including:
  
  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Inability to verify billing or shipping details
• If we cancel your order after payment is collected, we will issue a full refund to your original payment method.

User Accounts

• If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
• You are fully responsible for all activity that occurs under your account.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Payment Terms

• Full payment is required at the time of purchase.
• We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
• All transactions are processed in U.S. Dollars (USD).
• For more information about payment processing, security, and refunds, please review our Payment Policy.

Shipping and Delivery

• All orders are shipped according to our Shipping Policy.
• Estimated delivery times are provided as guidelines and are not guaranteed.
• StepMate is not responsible for delays caused by third-party carriers, weather conditions, natural disasters, or other external factors outside our direct control.

Returns and Refunds

• All returns and refunds are handled according to our Return & Refund Policy.
• You have 30 days from the delivery date to request a return.
• A $0 USD restocking fee applies to all eligible returns.
• Exchanges are not accepted. If you want a different product, you may return your eligible item and place a separate order.

Intellectual Property

• All content, logos, product images, text, graphics, and other materials on this website are owned by StepMate and protected by copyright, trademark, and other intellectual property laws.
• You may not use, reproduce, modify, distribute, or display any content from our website without our express written permission.

Limitation of Liability

• To the fullest extent permitted by law, StepMate is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
• Our total liability is limited to the purchase price of the product you ordered.
• StepMate does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the State of California, United States. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

Indemnification

You agree to indemnify, defend, and hold harmless StepMate and its owners, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms & Conditions, or your violation of any applicable laws or regulations.

Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Entire Agreement

These Terms & Conditions, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, and Cookies Policy, constitute the entire agreement between you and StepMate regarding your use of our website and your purchase of products from our store.

Related Policies

Please review the following policies that apply to your use of our website and your purchase of products:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Payment Policy
• Cookies Policy
• Frequently Asked Questions (FAQ)

Changes to These Terms

StepMate may update these Terms & Conditions periodically to reflect changes in our operations, legal requirements, or industry standards. We encourage you to review this page regularly for the latest information. The date of the most recent revision is shown at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated terms.

Contact Us About These Terms

If you have any questions, concerns, or requests regarding these Terms & Conditions, please reach out to our support team using the details below.